FREQUENTLY ASKED QUESTIONS

The team at Diana Hotel has compiled a list of questions frequently asked by our customers when planning their stay, which we have grouped together under the heading "FAQ" (Frequently Asked Questions).

Opening hours

  • What are the hotel's check-in/check-out times?

    Check-in from 3 p.m. and check-out before 11 a.m.

  • What are the breakfast times?

    Breakfast is served from 6.30am to 9.30am on weekdays and from 7am to 10am at weekends.

  • What are the restaurant opening times?

    We welcome you to the Table du Diana for lunch Monday to Friday from 12:00 to 13:30, and for dinner Monday to Saturday from 19:00 to 21:00.

  • Is reception open even if I arrive late at night?

    Yes, of course the reception is open 24/7.

Reservations

  • What are the advantages of booking through our hotel website?

    By booking directly with us, you're guaranteed the best rates and special offers.

  • What methods of payment are accepted?

    The following methods of payment are accepted at the hotel: Visa, Master, American Express and ANCV holiday vouchers.

Rooms

  • Does the hotel have rooms adapted for disabled guests?

    Yes, the Diana has 3 PRM rooms.

  • What facilities are available in the hotel's rooms?

    Each room has a safe, minibar, air conditioning and bathroom with hairdryer.

Accessibility

  • How close is the hotel to public transport?

    1 minute's walk from the Poste bus stop.

    Bus line: 235

    10 minute walk from Moslheilm station bus stop.

    Bus routes: 235, 912

  • How do I get to the hotel from the train station/airport?

    To reach the hotel from Molsheim station: 10 minutes on foot / Strasbourg Grand Est station: 25 minutes by train

    To reach the hotel from Strasbourg airport (SXB): 20 minutes by car / Baden airport: 1 hour by car

  • How far is the hotel from downtown Molsheim?

    Allow 10-15 minutes on foot to reach the centre of Molsheim

Hotel services

  • Is it possible to leave luggage at the hotel before check-in or after check-out?

    Yes, the hotel has a luggage room where you can leave your luggage in complete safety.

  • Does the hotel have a car park?

    Yes, the hotel has a free outdoor car park and underground garage.

  • Does the hotel have meeting/seminar rooms?

    Yes, the hotel has 5 modular meeting rooms.

  • Is internet access free?

    Yes, wifi is available free of charge throughout the hotel, including rooms.

  • Other services

    L\'hôtel propose une formule demi-pension valable du lundi au samedi soir de 19h00 à 20h30.
    \nL\'hôtel accepte les animaux pour un supplément de 10€/nuit

Tourist tax

  • How much is the tourist tax? When do I pay it?

    The Diana Hotel tourist tax is €1,1/pers/night. It must be paid directly at the hotel.

Tourism

  • What activities are available in Molsheim area?

    The Hotel Diana in Molsheim embodies charm and refinement in the heart of Alsace's picturesque wine route. Ideally located, the hotel offers an elegant escape in a region renowned for its exceptional wine-growing tradition.

    Here are a few suggestions for things to do in the Molsheim region and along the Alsace wine route:

    •Visit Domaine Dopff & Irion: Explore this winery renowned for its production of Alsace wines. Enjoy a tasting session to discover the local flavours.

    •Stroll along the Alsace Wine Route: Explore the picturesque vineyards along the famous Alsace Wine Route, with stops in wine villages such as Rosheim, Obernai, and Ottrott.

    •Stroll through Molsheim town centre: Discover the picturesque architecture of the old town, with its cobbled streets, half-timbered houses and charming town hall square.

    •Musée de la Chartreuse: Visit this museum located in a former Carthusian monastery, where you can discover the local history, art and culture of the region.

    •Canoeing on the Bruche: Discover the magnificent landscapes and flora and fauna of the Ried de la Bruche by canoe.

    •Lunch in a winstub: Sample Alsatian cuisine in a traditional winstub, where you can savour local dishes accompanied by wines from the region.

    •Hiking in the Vosges: Take advantage of the hiking trails in the Vosges for a nature break, offering panoramic views of the hills and vineyards.

    •Local market: Explore the local markets held regularly in the region, offering fresh produce, Alsatian specialities and regional wines.

    Whether it's wine tasting, discovering local history or hiking through the picturesque countryside, the area around Molsheim offers a variety of activities to suit all tastes.

Seminars/Meetings

  • What facilities are available in the hotel's meeting/seminar rooms? How many people can these rooms accommodate?

    Ideally located on the Route des Vins, just a short distance from Strasbourg, our establishment is the perfect place to organise your business events (management committees, meetings, conferences, seminars, team building, company cocktail parties, etc.) or private events (banquets, family celebrations, weddings, etc.).

    We have 5 modular spaces available, totalling 500 m², to accommodate your events from 8 to 200 people, depending on the configuration of the room you choose.

    Our services include half-day, full-day or multi-day hire, with or without hotel accommodation. We also offer a range of catering options to suit your preferences, all with guaranteed high-speed wifi.

    An added bonus: most of our lounges and catering areas offer uninterrupted views of our garden, a veritable haven of greenery that will delight your guests, whether at a business meeting or a wedding celebration!

Eco responsibility

  • What steps has the hotel taken to protect the environment?

    As part of our commitment to social and environmental responsibility (SER), our hotels have renounced the use of plastic bottles by providing a Purezza water fountain in the lobby of our establishments. To raise our guests' awareness of daily actions in favour of the environment, HappyCulture hotels sort waste and display "eco-gestures". With the aim of promoting responsible consumption, we encourage our guests, for stays of two nights or more, to dispense with the cleaning service, thus saving 60 litres of water. During breakfasts, we contribute to reducing our carbon footprint by favouring the use of local and bulk products.

Well-being

  • What types of wellness facilities are available in the hotel? What are the opening hours of the wellness centre?

    Our hotel's wellness area, open from 8:30am to 11pm, has been designed as a haven of relaxation, inviting our guests to recharge their batteries and escape the stresses of everyday life. Our spa offers a complete sensory experience, with soothing treatments, relaxing massages and wellness rituals to soothe body and mind. The hammam, steeped in delicate vapours, offers a thermal escape, while the sauna offers invigorating dry heat. Whether after a hard day's work or for a relaxing getaway, our wellness area offers a haven of calm and revitalisation, ensuring our guests a memorable experience of well-being and relaxation at our hotel.

    Our hotel is proud to offer our guests a modern and well-equipped gym, open from 7am to 11pm, designed to cater for all fitness needs. Whether it's for an energetic workout before a busy day or a relaxing session at the end of the day, our gym offers a full range of quality equipment. With a stimulating environment, our customers can enjoy a complete sporting experience right within our establishment.